When to Call vs When to Send a Message
For any situation where your AC is currently not working — call. Don't use the contact form for emergencies. A phone call gets you same-day dispatch. A message form gets you a response within a few hours — which is fine for scheduling, but not for a unit that's been off since this morning in July.
Call (877) 666-6760 for: Unit not cooling, water dripping, unit won't turn on, any post-storm issue, any situation where indoor temperature is above 85°F, any situation where elderly or health-compromised individuals are present.
Message form works for: Scheduling a preventive drain cleaning, getting a quote for non-urgent repair, questions about service area, arranging service for a property while you're traveling.
What to Have Ready When You Call
Having these details available speeds up the call and helps us dispatch the right technician with the right parts:
- Your ZIP code and cross street
- Brand of the mini split (Mitsubishi, Daikin, LG, etc.) — check the front panel label
- Approximate age of the unit if you know it
- What you're seeing or hearing — specific is better ("water dripping from the left side of the indoor head" is more useful than "it's leaking")
- Any error code or blink pattern visible on the indoor unit
- Whether the problem started suddenly or has been getting worse over time
If you're calling on behalf of a tenant or for a property you manage remotely, let us know — we can coordinate access, send photo documentation to your email after the visit, and work with your property manager or tenant directly for scheduling.
Service Response by ZIP Code
All 17 West Palm Beach ZIP codes covered — 33401, 33402, 33403, 33404, 33405, 33406, 33407, 33409, 33411, 33412, 33413, 33415, 33416, 33417, 33419, 33420, 33422. Also serving Boynton Beach, Lake Worth, Greenacres, Riviera Beach, North Palm Beach, Palm Beach Gardens, Royal Palm Beach, Wellington, Boca Raton, Delray Beach, Jupiter, Port Saint Lucie, and Stuart.
Same-day service available for calls received before 2 PM across WPB proper. Surrounding cities have same-day availability — call early for best response time. Evening and weekend calls dispatched at the same rate as weekday calls — no surcharge.