Call immediately if: Your mini split has stopped cooling completely, water is actively leaking onto floors or ceiling, you smell burning from the unit, or any household member is elderly, has a health condition, or is an infant. In West Palm Beach's summer heat index of 100°F+, a failed AC is a health emergency — not just a comfort issue.
What Counts as a Mini Split Emergency?
Complete Failure — No Cooling
In West Palm Beach summers, indoor temperatures can reach 95°F or higher within hours of a system failure. The Florida Department of Health identifies extreme indoor heat as a serious health risk for elderly residents, infants, and people with cardiovascular or respiratory conditions. If the house is heating up and you can't get the temperature below 80°F, call us — same-day service is our standard for complete failures.
Active Water Leak Onto Floors or Ceiling
Water dripping from the indoor unit can damage floors and ceilings within hours, and mold can begin growing in 24 to 48 hours in WPB's ambient humidity. Turn the unit off immediately. If you see water staining on the ceiling below an attic unit, water is tracking inside the wall — call immediately. A drain clog that started at $85 can turn into a $3,000 water damage claim if left overnight.
Burning Smell or Electrical Issue
A burning smell from the indoor or outdoor unit means an electrical component is overheating. Turn the unit off at the breaker — not just at the remote — and call immediately. Do not restart a unit that smells like burning. This is most common in WPB after afternoon lightning storms when a control board takes a surge hit.
Post-Storm System Failure
WPB's afternoon thunderstorms cause power surges that damage mini split control boards. If your unit went dead during or right after a storm on Flagler Drive, near the Palm Beach Lakes corridor, or anywhere in Palm Beach County — it's almost certainly surge damage. This needs a technician, not another reset.
No Extra Charge for Weekends or Evenings
Many WPB HVAC companies charge $75 to $150 extra for evening and weekend calls. We don't. A storm doesn't check the calendar before it hits, and your Sunday emergency shouldn't cost more than your Monday call. Same price, same service, any day.
While You Wait for the Technician
- Move to the coolest room — interior rooms hold temperature longer than rooms with south or west-facing windows
- Close all blinds and curtains to block radiant heat from WPB's afternoon sun
- Use fans for airflow — fans don't cool the air, but they help the body cool more efficiently
- Stay hydrated — dehydration risk rises quickly above 85°F indoors
- If anyone feels confused, stops sweating, or has a rapid heartbeat — these are heat stroke symptoms. Call 911, not us.
Emergency Service Area — All WPB ZIP Codes
Also dispatching emergency calls to: Boynton Beach, Boca Raton, Delray Beach, Jupiter, Wellington, Lake Worth, Palm Beach Gardens, Riviera Beach, Royal Palm Beach, and Port Saint Lucie.